Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately.
  3. You can get many of your photocopies through Electronic Delivery.
  4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. With ILLiad, however, you will be able to access all of your requests from one location.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. You can edit your own personal information such as your address or phone number once you have logged on to ILLiad.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

In the event that you forget your password, you can reset your password by clicking on the Forgot Password? link on the main logon page or by clicking here.

What Web browser should I use?

We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all of my older requests when I look at my request history?

Almost all requests prior to August 23, 2010 are not in ILLiad. Furthermore, from time to time we purge older records from ILLiad.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. You will be able to access these through your ILLiad account. You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or InterLibrary Loan Questions: InterLibrary Loan office at (802)656-2242 or e-mail to bhlibill@uvm.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.